Refund Policy
1. Refund Eligibility
1.1 Prepaid Electricity Tokens:
Refunds for prepaid electricity tokens are subject to specific eligibility criteria. Refunds may be issued under the following circumstances:
- A payment was made for electricity tokens, but the tokens were not delivered or were delivered incorrectly. The electricity tokens can also be reissued.
- Duplicate payments were made for the same electricity tokens.
- Overpayments were made on your account, resulting in a credit balance.
1.2 Other Services:
Refund eligibility for other services offered by Prestige Metering Services may vary and will be specified in the terms and conditions of those services.
2. Requesting a Refund
2.1 Contact Customer Support:
To request a refund, please contact our customer support team as soon as you become aware of the need for a refund. You can reach us at [012 349 1144]
2.2 Provide Details:
When requesting a refund, please provide the following details to expedite the process:
- Your account information in the form of a bank confirmation letter.
- The reason for the refund request.
- Proof of purchase
- Any supporting documentation, if applicable.
3. Refund Process
3.1 Review and Verification:
Upon receiving your refund request, our customer support team will review and verify the eligibility of your request. This may include confirming payment records and the circumstances of the refund.
Should you have any outstanding balances with Prestige Metering Services, we reserve the right to use the funds to settle those amounts.
3.2 Refund Approval:
If your refund request is approved, we will initiate the refund process. The time it takes for the refund to be processed and received by you may vary depending on the payment method.
4. Refund Methods
4.1 Credit/Debit Card Payments:
Refunds for payments made by credit/debit card will be processed by reversing the transaction to the original payment method. The refund will be processed as quickly as possible, but the timing of receipt may depend on your card issuer’s policies.
4.2 Electronic Funds Transfer (EFT):
For payments made via EFT, refunds will be processed by transferring the refunded amount to the bank account from which the original payment was made.
4.3 3rd Party Payment Options:
Refunds for payments made through third-party payment options will be processed as per the terms and conditions of the specific payment provider.
5. Contact Information
5.1 Customer Support:
For any questions, concerns, or assistance related to refunds or our Refund Policy, please contact our customer support team:
Prestige Metering Services (Pty) Ltd
50 Hesketh Drive, Moreleta Park, Pretoria
info@prestige-metering.co.za
0123491144
