Usages, Invoicing & Tarriffs Applied
Actual vs. Estimated Usages
Access:
Customers should allow Prestige Metering Services to access electricity and water meters during office hours. Failure can lead to estimated readings, which may result in higher bills.
Notification:
Where applicable, we inform customers a day in advance of scheduled readings to ensure accessibility.
Accuracy:
We base our invoicing on actual readings, which are deemed conclusive evidence of usage unless otherwise proven.
Period:
Our invoices detail the reading duration, generally ranging between 26 to 35 days due to varying factors.
Dispatching of Invoices
Delivery:
Invoices are ONLY sent to email addresses provided during application. Please notify us in writing of any changes to your email address.
Responsibility:
If invoices aren’t received due to technical reasons, customers must ensure they check junk folders, adjust firewall settings, and contact Prestige Metering Services. Non-receipt of an invoice doesn’t pardon a customer from the payment obligation. Ensure regular payments and keep us updated on contact details.
Tariff Structures Applied
Regulations:
Tariffs for electricity, water, sanitation and fixed city council utility-related charges are set by the respective local municipal authority.
Adherence:
Electricity rates, in particular, are governed by the National Energy Regulator of South Africa (NERSA). As a reseller, Prestige Metering Services strictly adheres to these regulated tariffs.
Service Fees
Reading Service:
A service charge is levied by Prestige Metering for reading and billing water meters when required and agreed upon by the body corporate.
