Usages, Invoicing & Tarriffs Applied

Actual vs. Estimated Usages

Access:

Customers should allow Prestige Metering Services to access electricity and water meters during office hours. Failure can lead to estimated readings, which may result in higher bills.

Notification:

Where applicable, we inform customers a day in advance of scheduled readings to ensure accessibility.

Accuracy:

We base our invoicing on actual readings, which are deemed conclusive evidence of usage unless otherwise proven.

Period:

Our invoices detail the reading duration, generally ranging between 26 to 35 days due to varying factors.



Dispatching of Invoices

Delivery:

Invoices are ONLY sent to email addresses provided during application. Please notify us in writing of any changes to your email address.

Responsibility:

If invoices aren’t received due to technical reasons, customers must ensure they check junk folders, adjust firewall settings, and contact Prestige Metering Services. Non-receipt of an invoice doesn’t pardon a customer from the payment obligation. Ensure regular payments and keep us updated on contact details.

Tariff Structures Applied

Regulations:

Tariffs for electricity, water, sanitation and fixed city council utility-related charges are set by the respective local municipal authority.

Adherence:

Electricity rates, in particular, are governed by the National Energy Regulator of South Africa (NERSA). As a reseller, Prestige Metering Services strictly adheres to these regulated tariffs.

Service Fees

Reading Service:

A service charge is levied by Prestige Metering for reading and billing water meters when required and agreed upon by the body corporate.