DISCONNECTION OF SERVICES, ELECTRICITY INTERRUPTIONS & LOADSHEDDING
DISCONNECTION OF SERVICES:
Prestige Metering Services may disconnect your service due to the following reasons:
Vacating a Premises:
If a consumer leaves a property and final meter readings are taken, the service will be disconnected until a new occupant completes the application process.
Incomplete Application:
Services will not be connected if you move into a premises without providing a full application and necessary documentation.
Security Deposit:
If the security deposit isn’t paid upon moving in, the service will remain disconnected.
Account Arrears:
Services will be disconnected if your account is overdue. To restore the service, you must settle the total outstanding amount, including a reconnection fee. Proof of payment will be mandatory.
Note:
Reconnections are only processed during business hours. To ensure same-day reconnection, settle your account and provide payment proof by 3pm on business days.
ELECTRICITY INTERRUPTIONS & LOADSHEDDING:
Area Power Failures:
Unfortunately, power outages are becoming more frequent and are beyond Prestige Metering Services’ control. We support our clients by reporting these failures to the appropriate municipal authority. If you experience a power outage:
- Contact the local municipality directly.
- Alternatively, report it to Prestige Metering Services at 012 349 1144
- If the outage is exclusive to your complex, building, or estate, report it to us immediately. We’ll liaise with the municipal authority to expedite the restoration process.
Sometimes, what appears to be a power failure might be a result of load shedding. Please confirm if an outage is due to load shedding before reporting it as a “power failure”. For load shedding schedules, consult the following platforms:
