CREDIT CONTROL & PENALTY FEES:
INVOICE ISSUED

The invoice reflects all charges due for the current billing period and indicates the payment due date.
PAYMENT DUE DATE

Payment of the full outstanding balance must be received in our ABSA bank account on or before the due date indicated on the invoice.

Failure to settle the account by the due date will result in credit control action.
PRE-TERMINATION NOTICE

If payment is not received by the invoice due date, a Pre-Termination Notice will be issued on the following business day.

The notice will include:

  • The total outstanding amount due.
  • The scheduled electricity termination date.
  • Instructions for making payment.

A grace period of 14 days from invoice due date is granted to bring account up to date to avoid disconnection.
DISCONNECTION OF ELECTRICITY SUPPLY

If full payment has not been received by the specified disconnection date, the electricity supply will be disconnected.

Please note:

  • Disconnection will proceed regardless of partial payments unless specifically approved.
  • A reconnection fee will be added to the account.
  • Supply will remain disconnected until all amounts owing have been settled in full.
RECONNECTION REQUIREMENTS

To qualify for reconnection, the following must be received:

  • Full payment of the outstanding account balance.
  • Full payment of the applicable reconnection fee.
  • Payment must reflect and be confirmed in our ABSA bank account during business hours.

Proof of payment alone does not constitute payment if the funds have not been received.
RECONNECTION OF SUPPLY

On the scheduled disconnection day, reconnections commence from 14:00 for accounts that have been fully settled.

Customers have until 16:00 to ensure payment reflects in our ABSA bank account.

Please note:

  • Payments received or reflecting after 16:00 will be processed on the next business day.
  • Ensure that an immediate transfer is made when making payment from a different bank than ABSA.
  • Reconnection times may vary depending on operational requirements and the number of reconnection requests.
IMPORTANT PAYMENT NOTICE

To avoid interruption of electricity supply, customers are encouraged to make payment well before the due date.

Electronic and inter-bank transfers can take time to reflect. Customers remain responsible for ensuring that payment is cleared and received in our bank account before the applicable deadlines.
SECURITY DEPOSITS & INTEREST:​

Security deposits held by Prestige Metering Services will not accumulate interest for the consumer as it is a non-interest-bearing account as regulated by the city council by-laws. This is due to the continual need for these deposits to be used in settling the municipal accounts for complexes, buildings, and estates until consumers reconcile their accounts with Prestige Metering Services. As the municipal authorities consistently reduce their payment grace periods, aiming for quicker collections on consumption, resellers like us often find ourselves fronting the costs for these municipal bills while awaiting payments from consumers.