Frequently Asked Questions (FAQ's)

When you don’t have electricity, follow these steps:

    1. Inspect Your Distribution Board (DB): Your electricity might have tripped, so check your DB (distribution board) first.
    2. Check Your Prepaid Meter: Check your Prepaid Meter: If you are on Prepaid Electricity, ensure that you still have sufficient units left on your meter.
    3. Review Load-Shedding Schedules: Reach out to your neighbours and check your local Load Shedding schedule to determine if the problem is area bound, or only specific/affecting your unit.
    4. Contact Us: Contact Prestige Metering Services for support at 012 349 1144 during office hours or at 082 904 1682 for after-hour emergencies.
  • Ensure that your invoice is not in your Spam or Trash Folders as emails can oftentimes be mistakenly marked as spam.
  • You can now easily reach us on our WhatsApp dedicated support line, or request the required documentation on our Online Support Portal.
  • Ensure to regularly contact us to review your information on our systems, as well as to notify us, should any of your contact details change.

It is imperative to immediately address invoices not received, with your Portfolio Manager in a timely manner, to avoid any late fees or service interruptions.

Service Fees contribute to recovering logistical expenses as pride ourselves on ensuring that we bill you accurately on actual readings, avoiding estimates and unplanned excessive billing amounts on your account.

  • Direct Deposits can be made to our account, however Banking Charges will be recovered.
  • Electronic Funds Transfer (EFT): For your convenience, you can settle your account by either using your Online or Cellphone Banking App.

Our banking details are:

Account Name: Prestige Metering Services

Bank Name: ABSA Bank

Account Number: 407 991 0189

Reference Number: Confirm with the office

It is important to provide the correct reference,to ensure that your payment is allocated correctly, avoiding penalties on your account for late payment. Your payment reference can be found on your monthly invoice.


Accounts need to be settled within 14 days of the invoice date.

For assistance with account queries, we encourage you to log your request on our Support Portal, for fast and effective assistance

Monday to Thursday: 08:00 to 16:30

Fridays: 08:00 to 15:00

After Hours: until 21:00 (no site visits after 20:30)

Please note that general account queries are attended to during office hours.

You can access our documents by:

  • Downloading the documents from the Documents & Resources page.
  • Completing your form online, which will then be automatically submitted to us.
  • Request the documents using our Support Portal.

If accounts are not settled before 8:00am on the disconnecting date after a Final Demand Letter was issued requesting payment, the account will be debited with additional penalty charges, which will have to be paid in full, before reconnection of services can take place.