Privacy Policy
Why we process data:
- To offer or oversee any information and services requested by individuals.
- To assist Prestige Metering Services in recognizing data subjects when they interact with Prestige Metering Services
- To assign identifying elements to customers for the secure storage, retention, and retrieval of their personal information or personal data on an as-needed basis.
- For legal or contractual obligations
2a. Data Collection and Non-Collection
Details for Registration
When you create an account we require your full name, address, email address, cell phone number, a password and other information.
Upon registration, your personal information is securely stored and encrypted on a database server maintained and managed by Prestige Metering Services.
It is your responsibility to safeguard your login username and password. Prestige Metering Services is committed to maintaining the security of your login credentials on our server and ensuring they remain inaccessible to third parties. Your username will not be made public.
We want to emphasize that we do not access your contacts, email addresses, media, or any personal information on your devices. Your privacy and data security are of paramount importance to us.
Payment Details
Absolutely no banking or credit card information is ever transmitted to or from the Prestige Metering Services App or website. All communication between the payment gateway’s website and our server is conducted through encryption to ensure the security and privacy of your financial data.
Please be aware that purchases from third-party providers may also be governed by additional policies and practices.
Data Obtained by Customer Support
We will gather and retain the contact details you furnish, typically including your name and email address when seeking support through our customer support portal.
All correspondence and associated information will also be securely stored for reference.
2b. Methods of Information Collection
Cookies and Automated Data Gathering
The Prestige Metering Services App and website do not directly employ “cookies.” Nevertheless, the application might incorporate third-party code and libraries that utilize “cookies” for data collection and enhancement of their services.
While most browsers are set to automatically accept cookies, you have the option to adjust your browser settings to either reject cookies or prompt you for consent before accepting them. It’s important to note that if you opt not to accept cookies, you may not have full access to all areas or features of our Services.
We do not display ads or make use of an advertising ID.
Communication Functionalities
We can gather data from customer correspondence, as well as from new registrations processed through our office. Additionally, data can be collected from our app when a user profile is established.
2c. Utilization of Gathered Information
We leverage your personal information to fulfill contractual obligations with you and to furnish our Services, ensuring compliance with legal requirements, safeguarding your critical interests, and meeting the broader public welfare. This encompasses:
- Facilitating communication between Prestige Metering Services and the user
- Offering technical support and addressing user queries.
- Preventing, detecting, mitigating, and investigating fraudulent or potentially unlawful activities.
- To notify users of updates to our systems and/or terms.
- We do not disclose personal information to third parties for the purpose of direct marketing.
2d. Storage and Preservation of Personal Information/Data
Prestige Metering Services will maintain Personal Information that has been processed, whether in electronic or hardcopy form.
Personal Information will be retained by Prestige Metering Services only for the duration necessary to accomplish the objectives for which it was initially collected and as allowed by applicable laws.
Despite the multitude of precautions, we undertake to safeguard our Services against potential security breaches, it is important to note that no website or Internet transmission can be entirely impervious to security risks. Therefore, we cannot provide an absolute assurance that unauthorized access, hacking, data loss, or other breaches will never transpire.
To adhere to Applicable Law, Prestige Metering Services will take measures to inform any impacted users in the event of a security breach. Notification will be promptly provided as soon as practicable upon the discovery of such breach.
2e. Ensuring Safety, Security, and Legal Compliance
Your information may be disclosed under the following circumstances:
- To adhere to all applicable laws and regulations.
- When we possess a genuine belief that we are legally obligated to divulge the information in response to legal procedures.
- When we suspect that our services are being exploited in the commission of a crime, including reporting such criminal activities or sharing data with other entities for the purposes of preventing fraud and reducing credit risk.
- When there is a good faith belief that an emergency situation exists that jeopardizes your, another person’s, or the general public’s health and safety.
- To safeguard the rights and assets of Prestige Metering Services, including the enforcement of our Terms of Service.
2f. Links to External Websites
Our Services might include links to websites and services controlled or owned by third parties, referred to as “Third-party Services.” Any information you provide on or to a Third-party Service, or that a Third-party Service collects, is furnished directly to the owner or operator of that Third-party Service and is governed by their respective privacy policies.
We do not assume responsibility for the content, privacy measures, and policies of any Third-party Service. To safeguard your information, we strongly advise you to meticulously review the privacy policies of any Third-party Services you visit.
2g. Maintaining the Accuracy of Personal Information/Data
Prestige Metering Services will undertake appropriate measures to maintain the accuracy of Personal Information it processes whenever feasible.
2h. Non-Disclosure of Personal Information
If Prestige Metering Services is obligated by law or for the legitimate business interests of Prestige Metering Services to obtain Personal Information from a user, and the user does not furnish such information, Prestige Metering Services reserves the right, with prior notice to the user, to withhold services without incurring any liability toward the user.
Revisions to Our Policy
Any data collected through our Services is governed by the Privacy Policy in force at the time of data collection. If substantial changes are made to our Privacy Policy, we will notify you and other users.
Contact Us
If you have any questions, comments, or concerns about this policy, please do not hesitate to contact us via email at info@prestige-metering.co.za.
