Payment Policy

1. Payment Methods

1.1 Accepted Payment Methods:
Prestige Metering Services (Pty) Ltd offers a variety of payment methods for your convenience, including credit/debit card payments and other 3rd party payment options. Specific payment methods may be updated or expanded over time, and the most current options will be made available on our website and payment portals.

1.2 Credit/Debit Card Payments:
We accept major credit and debit cards, such as Visa, MasterCard, and other widely recognized cards. These payments are processed securely through our online payment system.

1.3 3rd Party Payment Options:
We also offer alternative payment options, such as OZOW, Blu Label, EasyPay, as specified on our website and through our prepaid vending system.

2. Vending System

2.1 Tokens:
For prepaid services, you will receive a voucher in the form of a prepaid token whenever you make a payment.

3. Disputed Charges

3.1 Dispute Resolution:
If you believe that you have been incorrectly charged or have any concerns about your charges, please contact our customer support team to initiate the dispute resolution process.

3.2 Resolution Process:
Disputes will be handled promptly and fairly. You will be informed of the outcome of the dispute resolution process within a reasonable timeframe.

4. Payment Records

4.1 Payment Records:
Records of all payments made for electricity tokens or other services will be maintained by Prestige Metering Services. These records are accessible to customers upon request and in accordance with applicable data protection laws.

5. Contact Information

5.1 Customer Support:
If you have any questions, concerns, or require assistance with your payments, please do not hesitate to contact our customer support team:

Prestige Metering Services (Pty) Ltd
50 Hesketh Drive, Moreleta Park, Pretoria