CREDIT CONTROL & PENALTY FEES:
INVOICE DUE DATE:

Payment for the invoice is expected on or before this date.
INITIAL GRACE PERIOD:

If the invoice isn't settled by the due date, a grace period of 5 days is provided.
FIRST WARNING:
  • Issued after the initial grace period if the account remains unsettled.
  • A penalty fee will be applied for this reminder/warning.
SECOND GRACE PERIOD:

An additional 5 days are provided after the first warning to settle the account.
FINAL DEMAND WARNING:

If the account is not settled after the second grace period:

  • A final warning is issued.
  • The consumer has until 8:00 AM the following morning to settle the account by making an immediate payment to reflect in our ABSA bank account.
DISCONNECTION OF SERVICES:

If the account is not settled by the stipulated time in the final demand warning:

  • Services will be disconnected.
  • A disconnection/reconnection fee will apply.
INTEREST:

An interest charge of 2% per month will be applied to arrears and added to the account.
SECURITY DEPOSITS & INTEREST:​

Security deposits held by Prestige Metering Services will not accumulate interest for the consumer as it is a non-interest-bearing account as regulated by the city council by-laws. This is due to the continual need for these deposits to be used in settling the municipal accounts for complexes, buildings, and estates until consumers reconcile their accounts with Prestige Metering Services. As the municipal authorities consistently reduce their payment grace periods, aiming for quicker collections on consumption, re-sellers like us often find ourselves fronting the costs for these municipal bills while awaiting payments from consumers.