Terms and Conditions
Detailed Description of Goods and/or Services
Prestige Metering Services is a business in the utility industry that provides utility management services.
1. Acceptance of Terms
1.1 Agreement to these Terms
By accessing and using the services provided by Prestige Metering Services (Pty) Ltd (hereinafter “Prestige Metering Services”), you acknowledge and agree to be bound by these Terms and Conditions. Your use of our services constitutes a legally binding acceptance of these terms and an agreement to abide by them.
1.2 Non-Acceptance of Terms
If you do not agree to these Terms and Conditions, please do not use our services. Continued use of our services implies your ongoing acceptance of these terms.
2. Definitions
2.1 “Services”
“Services” refer to the utility management services, including water and electricity management, as well as the prepaid vending system provided by Prestige Metering Services.
3. Use of Services
3.1 Compliance with South African Laws and Regulations
By using our services, you agree to use them in full compliance with all applicable South African laws and regulations. This includes, but is not limited to, adherence to utility regulations, such as those imposed by the National Energy Regulator of South Africa (NERSA) and prevailing municipal authority requirements for electricity and relevant water utility regulations.
3.2 Right to Refuse Service
Prestige Metering Services may refuse, suspend, or restrict access to its services where reasonably necessary, including where a user breaches these Terms and Conditions, misuses the services, engages in unlawful or fraudulent activity, compromises the security or operation of the services, or where Prestige Metering Services is required or permitted to do so by law, applicable utility requirements, or contractual mandate.
4. Payment and Billing
4.1 Payment Obligations
Users of our prepaid vending system must make payments for electricity and water prepaid services in accordance with our Payment Policy. Details of payment methods are available on our website.
4.2 Payment Options Accepted
Payment may be made via Visa, MasterCard, or any of our other payment options.
4.3 Card Acquiring and Security
Card transactions are processed through DPO PayGate. Card payment information is entered and processed through PayGate’s secure payment environment and is subject to PayGate’s applicable security and privacy requirements.
4.4 Merchant Outlet Country and Transaction Currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).
5. Data Protection and Privacy
5.1 Privacy Policy
Prestige Metering Services processes personal information in accordance with the Protection of Personal Information Act 4 of 2013 (“POPIA”) and our Privacy Policy. The Privacy Policy is available on our website and explains how personal information is collected, used, stored, shared, and protected.
5.2 Customer Details Separate from Card Details
Customer details will be stored by Prestige Metering Services separately from card details which are entered by the client on DPO PayGate’s secure site. For more detail on DPO PayGate refer to www.paygate.co.za.
6. Security
6.1 Account Security
You are responsible for maintaining the security of your account credentials. Any unauthorized access to your account or any breach of your account’s security should be reported to Prestige Metering Services immediately.
6.2 Security Measures
Prestige Metering Services takes reasonable and appropriate technical and organisational measures to safeguard personal information and its systems. However, no electronic system or Internet transmission can be guaranteed to be completely secure.
7. Compliance with Laws
7.1 Commitment to Compliance
Prestige Metering Services is committed to full compliance with South African utility regulations and standards, including, but not limited to, those imposed by the National Energy Regulator of South Africa (NERSA) for electricity and relevant water utility regulations.
7.2 User Responsibility
Users of our services are expected to comply with all applicable laws and regulations in South Africa while using our services. You are responsible for ensuring that your use of our services does not contravene any South African legal requirements.
8. Intellectual Property
8.1 Ownership and Copyright
All content provided by Prestige Metering Services on its website, including text, graphics, logos, images, and software, is owned by Prestige Metering Services or used under licence or other lawful authority and is protected by applicable intellectual property laws. Unauthorized use, reproduction, distribution, or modification of this content is strictly prohibited.
9. Limitation of Liability
9.1 Liability for Damages
To the extent permitted by applicable law, Prestige Metering Services will not be liable for indirect, incidental, special, or consequential loss or damage arising from the use of its services, including loss of revenue or profits.
9.2 Exception to Limitation
Nothing in these Terms and Conditions excludes or limits any liability or consumer right that may not lawfully be excluded or limited under the Consumer Protection Act 68 of 2008 or any other applicable law. The limitation in section 9.1 does not apply to loss caused by the gross negligence or wilful misconduct of Prestige Metering Services.
10. Dispute Resolution
10.1 Country of Domicile
This website and these Terms and Conditions are governed by the laws of the Republic of South Africa. Prestige Metering Services chooses 50 Hesketh Drive, Moreleta Park, Pretoria, Gauteng as its domicilium citandi et executandi for the service of legal process and notices arising from these Terms and Conditions.
10.2 Governing Law and Jurisdiction
These Terms and Conditions and any disputes arising from the use of our services are governed by South African law. Nothing in these Terms and Conditions limits any right or remedy available to a consumer under the Consumer Protection Act 68 of 2008 or other applicable law.
11. Refund Policy
11.1 Refund Eligibility
Prepaid Electricity and Water Transactions
Refunds or corrections relating to prepaid electricity and water transactions will be considered where:
- Payment was successfully made but the prepaid token, credit, or service was not delivered or was delivered incorrectly, in which case the token or credit may alternatively be reissued or corrected.
- A duplicate payment or transaction occurred.
- An overpayment or other verified credit balance exists on the customer’s account.
Any refund or correction is subject to verification of the relevant transaction and account records and to any rights available to the customer under applicable law.
Other Services
Refunds relating to other goods or services supplied by Prestige Metering Services will be considered in accordance with the applicable agreement and South African law.
11.2 Requesting a Refund
A customer requesting a refund must contact Prestige Metering Services at
info@prestige-metering.co.za as soon as reasonably possible and provide:
- Sufficient information to identify the relevant account and transaction.
- The reason for the refund request.
- Proof of payment or purchase, where applicable.
- Proof of bank-account ownership where an EFT refund is required.
- Any other supporting information reasonably required to verify and process the refund.
11.3 Refund Process
Prestige Metering Services will review the request and relevant account and transaction records to determine whether a refund, correction, or reissue is due. Where a verified credit or refund is due, Prestige Metering Services may apply the amount against amounts lawfully due on the relevant account where authorised by the applicable agreement, mandate, or law. Any remaining refundable balance will be processed in accordance with this policy.
Nothing in this Refund Policy limits any refund, cancellation, or other right that a customer may have under the Consumer Protection Act 68 of 2008, the Electronic Communications and Transactions Act 25 of 2002, or any other applicable law.
11.4 Refund Methods
Credit or Debit Card Payments
Where appropriate, refunds relating to card payments will be processed to the original payment method, subject to the applicable payment provider’s processes and requirements.
Electronic Funds Transfer (EFT)
Where a refund is made by EFT, payment will be made to a verified bank account. A reasonable refund processing fee may be charged where applicable, provided that such fee is lawful and has been disclosed to the customer.
Third-Party Payment Channels
Transactions made through third-party payment channels may also be subject to the processes and requirements of the relevant payment provider. This does not limit any rights the customer may have against Prestige Metering Services under applicable law.
12. Updates and Changes to Terms and Conditions
Prestige Metering Services may update these Terms and Conditions from time to time. Updated terms will be published on our website and will apply from the date of publication, subject to applicable law and any existing contractual rights and obligations.
13. Responsibility
Prestige Metering Services is responsible for the goods and services supplied by it through this website, including customer service, support, dispute resolution, and the fulfilment of transactions, subject to these Terms and Conditions and applicable law.
14. Company Information
This website is run by Prestige Metering Services (Pty) Ltd, based in South Africa, with registration number 2012/185624/07 and two (2) Directors.
15. Contact Information
15.1 Get in Touch
For any questions, concerns, or inquiries regarding these Terms and Conditions, or our services in general, please contact us:
Prestige Metering Services (Pty) Ltd
50 Hesketh Drive
Moreleta Park
Pretoria
Email: info@prestige-metering.co.za
Tel: tel: 012 349 1144
